AGENCY
The responsibility of TAREEQ TRAVEL as the tour organizer for Hajj and Umrah and/or their agents is limited. TAREEQ TRAVEL acts only as agents for passengers in the arrangements for the airlines, hotels, land transportation, or any other services in relation with this tour and assumes no liability whatsoever for injury, damage, loss, accident, delay or irregularity which may be occasioned either by reason of defects through the acts or defaults of any company or person engaged in conveying the passengers or carrying out the arrangements of the tour or as a direct or indirect result of “acts of God”, dangers incident to the air, sea, fire, breakdown of machinery or equipment, acts of government or other authorities, de jure or de facto (de jure = in law, de facto = in practice), acts of war, whether declared or not, hostilities, civil disturbances, strikes, riots, their pilferage, epidemics, quarantines, medical or customs regulations or from any causes beyond the control of TAREEQ TRAVEL, or from any loss or damage resulting from improper passports, visas, or other documents.
TOUR OPERATOR
TAREEQ TRAVEL is not liable for representing the authentic, updated, error-free and reliable content; although we try our best and make the best efforts to do so. TAREEQ TRAVEL does not give any kind of guarantees or warranties regarding the accuracy of the Service Providers nor regarding things included in their contents, offers, products or services. TAREEQ TRAVEL is released by you from all the liability which include any damages or claims by the customers or any negligence of the third part / Service Providers or any sort of corollaries related loss. Planned schedules for flights and transportation may get delayed without prior notice due to unforeseen external factors by the airlines or land transportation Service Providers. TAREEQ TRAVEL cannot be held responsible for involuntary schedule changes that may occur to your itinerary.
TRIP INTERRUPTION
TAREEQ TRAVEL will accept NO responsibility for loss or additional expenses due to delay or changes in schedule or other causes such as boarding denial due to external factors out of our control. TAREEQ TRAVEL will not be responsible for the failure to follow instructions, including, but not limited to check-in and check-out times and baggage handling. In the event of delay, it is the responsibility of the airline to determine exactly what procedure will be followed. The policy chosen by the carrier shall be based on their procedures and shall not be the responsibility of TAREEQ TRAVEL and its affiliates, neither of which will be responsible for any person(s) missing any part of the program due to his/her negligence or delay or absenteeism at any time during tour, and will not be responsible for any additional expenses for participants to rejoin the tour. Moreover, no refund will be given for any service rendered not utilized, also no charges or upgrades in the program chosen will be honored 45 days before departure from Canada. TAREEQ TRAVEL is not bound or liable for any of the traveler or travelers who miss any portion or part of the program of the trip without any fault of TAREEQ TRAVEL; hence any additional expenses arising from such a situation are fully due to the travelers’ own doings, and not us.
DISCLAIMER
TAREEQ TRAVEL is neither subject to be held liable for the viruses or defects in the Website it operates, nor it is liable or responsible for the error-free content or information depicted on the Website. TAREEQ TRAVEL, its employees, agents, branches, shareholders, representatives and/or subsidiaries are not all liable for error-free services or products, neither they are liable for any other damages or breach of contract by the Service Providers. This relates to all sort of damages either direct, indirect, consequential, loss of data or any other form of damage. The Service Providers of TAREEQ TRAVEL are all independent contractors which are not the agents or employees of TAREEQ TRAVEL; hence we are not liable for any of the damages they cause to the customer intentionally or unintentionally or fraudulently (including any kind of property loss, misleading warranties, breach of contract, injuries, omissions or any errors like rising of hidden expenses, etc.). TAREEQ TRAVEL is not liable for any of the things or factors resulting any amendment in the policies or content regarding unexpected situations like terrorism, strike, processions, legitimation, or any other factor which is beyond the direct control of us.
SAFETY OF THE TRAVELERS
TAREEQ TRAVEL will not have any liability in accordance to the things which are beyond its control like, acts of terrorism, processions, remote areas exposure, any medical emergency incurred, accidents, sickness or any other issue relating to the trains, airplanes, boats or other means of transportation being considered that time; although TAREEQ TRAVEL will try to do its best regarding any of the emergency or unforeseen situations. Customers are responsible for their baggage. TAREEQ TRAVEL Cannot be held responsible for baggage loss. The customer may file claims directly with his/her insurance provider if the customer has decided to purchase a travel insurance plan with the Hajj package.
RESERVATION / PAYMENTS
Reservation is based on a ‘first come first serve’. A deposit of 25% of the total chosen package price is required for reservation in addition to the copy of applicant passport. Full payment is required by 1 month prior to departure of the Umrah packages, and 3 months prior to departure of the Hajj packages. TAREEQ TRAVEL pricing policy is mentioned in the website including the factor that the prices may be subject to change without earlier notice. Know that the right is reserved by TAREEQ TRAVEL to reject/refuse any application at any time prior to the departure for any reason.
SPECIAL ASSISTANCE CONSIDERATION
In case, if there is a disabled traveler(s), TAREEQ TRAVEL must be reported about it in writing. TAREEQ TRAVEL will do its best and make best efforts in order to accommodate or provide the special assistance needed by that traveler; but TAREEQ TRAVEL is not liable for taking responsibility of a full-time care provided to that person, thus, a companion should be there with that person while traveling so that he helps out the disabled; otherwise TAREEQ TRAVEL have the authority to cancel or revoke any of the trip of such a traveler(s) who permanently needs such assistance.
CANCELLATION
All cancellations must be in writing. Cancellations received 1 month prior to departure of Umrah packages may be subject to $1000 per applicant for administrative charges and may be non-refundable if cancelled within 1 month prior to departure. Cancellations received 3 months prior to departure of Hajj packages may be subject to $3000 per applicant for administrative charges and may be non-refundable if cancelled within 3 months prior to departure. On top of that, any required penalties and/or charges by airlines/hotel/bus companies as a result of cancellation may be imposed.